PRIVACY POLICY

Last updated: 9th September 2025

ARC Athletic Pty Ltd is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

1. What Personal Information We Collect

We may collect the following types of personal information when you interact with our website, services, or programs:

Name, age, and contact details (email, phone number).
Health or fitness information you choose to share with us.
Payment and billing information.
Website usage data (e.g. IP address, browser type, pages visited).
Any other information you voluntarily provide through forms, enquiries, or bookings.

2. How We Collect Your Information

We collect personal information in several ways, including:

Directly from you (via forms, email, phone, or in person).
When you use our website, social media, or booking systems.
From third-party services we use for payments, analytics, or scheduling.

3. Why We Collect Your Information

We collect your personal information to:

Provide and improve our services.
Manage bookings, payments, and communications.
Personalise training, nutrition, or health programs.
Comply with legal and regulatory obligations.
Send updates, offers, and resources (if you have opted in to marketing).

4. Disclosure of Your Information

We may disclose your personal information:

To our trusted service providers (e.g., IT, payment processors, booking platforms) who assist us in delivering services.
When required by law or regulation.
With your consent, where applicable.
We do not sell or rent your personal information to third parties.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, please be aware that no internet-based service can be guaranteed as completely secure.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated. To do this, please contact us (details below).

7. Overseas Disclosure

Some of our service providers may be located outside Australia (e.g., cloud storage, payment gateways). By using our services, you consent to your information being transferred and stored outside Australia where necessary.

8. Cookies and Website Tracking

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve your experience and analyse usage. You can disable cookies in your browser settings, but some features of our website may not function properly.

9. Marketing Communications

We may send you marketing materials where you have consented to receive them. You can opt out of these communications at any time by clicking “unsubscribe” or contacting us directly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

ARC Athletic
Email: train@arcathletic.com.au
Phone: +61459309799

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.