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FAQ
Frequently asked questions
How To
General
Our memberships are designed to provide flexible, ongoing access to expert youth training and injury prevention programs.
When you join, you become part of a community focused on helping young athletes get fitter, faster, and stronger through tailored strength, endurance, speed, performance, and fitness coaching.
Memberships are flexible and you can cancel or pause at any time, and choose a membership best suitable to your schedule.
Simply click on Memberships in the menu to find out more.
Download the Fit by Wix app, create an account, and click on TIMETABLE to check your chosen class/es have availability. Then select "Book" and choose a plan to pay for your classes.
On Desktop, go to https://www.arcathletic.com.au/class-timetable and scroll to the bottom to see the timetable. Then click "Book".
Once you have booked your first week of classes, our staff will set the bookings up as recurring for the term. You can then manage your bookings to cancel or reschedule through the app, or through your member log-in on the website. Once you have cancelled a booking, the session will be credited to you to book a new session.
Unfortunately this cannot be done through the Fit by Wix App.
You can update your payment method directly through your member account on the ARC Athletic website. Simply log in to your account at arcathletic.com.au, go to "ACCOUNT SETTINGS", click on "PAYMENT METHODS", and select Update Payment Method. Enter your new card details and save. If your payment has failed, you'll also receive an email with a direct link to update your details. If the link doesn't work, use the above method.
For assistance, contact us at train@arcathletic.com.au.
On MOBILE, click on the 3 lines in the top right corner and login.
On DESKTOP, click log-in in the top right corner of the menu.
To switch your membership plan at ARC Athletic. Youth Training + Gym, you need to first cancel your current membership. This can be done easily through the Fit by Wix App or directly on the member page of our website.
After cancelling, you can select and sign up for a new membership plan that better suits your training goals and schedule.
If you encounter any difficulties during the process, please contact our support team for assistance.
To cancel your membership at ARC Athletic. Youth Training + Gym, please follow these steps:
If you use Fit by Wix:
Log in to your Fit by Wix account associated with ARC Athletic.
Navigate to the "Subscriptions" or "Memberships" section in your dashboard.
Locate your ARC Athletic membership subscription.
Select the option to cancel or manage subscription.
Follow the prompts to confirm cancellation.
You will receive a confirmation email once the cancellation is processed.
If you login via the ARC Athletic website:
Visit the ARC Athletic website and log in to your member portal.
Log-in to your account.
Click on Subscriptions.
Choose "Cancel Membership" and follow the instructions provided. - If you encounter any issues, contact ARC Athletic customer support via email or phone for assistance. Please note that cancellation policies or notice periods may apply as outlined in your membership agreement. For any questions, ARC Athletic is available to help you transition smoothly.
To PAUSE: Please use the Chat/Message function within the App, or Contact us by email or phone with your requested dates and we will pause it for you.
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